Returns & Exchanges
7 days to report an issue. A real person on the other end of the email. Support at Little Links is meant to feel as gentle and thoughtful as opening your box in the first place.
Three Steps
Write to us
Email info@littlelinks.store within 7 days of receiving your piece. Please include your order number , a brief description and a photo or 5-second video of the issue so that we can assist you quickly.
Gentle review
Our team will review your email the same day. If your piece arrived with any transit damage or defects, we will process a hassle-free resolution without making you run errands.
Exchanges, Replacements & Refunds
If your piece arrives damaged, write to us within 48 hours for a swift replacement or full refund. For standard mind-change exchanges, unworn items in their original packaging can be returned within 7 days. Approved refunds clear to your original payment method within 3 to 5 working days.
What Can & Cannot
Every Little Links piece is inspected with care; you have 7 days upon delivery to ensure your item arrives in perfect condition.
Faulty & Damaged Pieces
If your item arrives damaged or with a defect, email us within 7 days of delivery with a quick photo or 5-second video. We will promptly arrange a free replacement or full refund.
Hygiene & Safety Standard
Due to hygiene standards for earrings items must be in their original and unworn packaging. If you receive an incorrect item, contact us within 7 days for a hassle-free exchange.
Normal Wear & Tarnishing
Standard fashion metals naturally react over time to moisture, air, and skin oils. Discoloration or tarnishing resulting from daily wear, water, or perfume exposure is not eligible for return.
Pierced Jewelry & Final Sale Items
For safety and hygiene reasons, earrings that have been worn or removed from their protective card cannot be returned or refunded.
Beyond the Guarantee Period
Claims submitted after the 7-day delivery window fall outside our quality guarantee and cannot be accepted for return or refund.